<![CDATA[News ]]> https://news.achmea.nl/ en Tue, 08 Sep 2026 15:32:25 +0200 Mon, 11 May 2026 10:08:05 +0200 <![CDATA[News ]]> https://content.presspage.com/clients/150_1060.jpg https://news.achmea.nl/ 144 Achmea aims for next-level customer experience with one single distribution organisation https://news.achmea.nl/achmea-aims-for-next-level-customer-experience-with-one-single-distribution-organisation/ https://news.achmea.nl/achmea-aims-for-next-level-customer-experience-with-one-single-distribution-organisation/744268Early next year, Achmea will be merging the distribution organisations of its various brands into a single new division. By intensifying cooperation as one Achmea and combining commercial distribution power, Achmea will be able to respond more effectively to customers’ needs and further reinforce its market position. 

Achmea operates through strong brands such as Centraal Beheer, Interpolis and Zilveren Kruis, each of which currently has its own teams for customer services and market approach. These will be brought under centralised management, while each brand will explicitly retain its own distribution strategy and brand identity. Activities within the scope of this change include commerce, distribution, marketing, branding, customer contact and online customer journeys. This transformation aligns with the way in which the brands are already cooperating in areas such as product administration and claims processing. 

Strategy 2030
One of the four key choices of our Next Level strategy towards 2030 is to further expand our commercial edge, based on excellent customer experience. We focus on personalised customer interactions and respond to changing customer needs. By making optimal use of the latest technological innovations, we offer customers fast, smart digital options for arranging their affairs at their own convenience. 

Maintaining high customer satisfaction levels 
Lidwien Suur, member of the Executive Board: ‘These days, our customers count on better and better services: digital, available at every moment and providing solutions that fit their life or business. At the same time, technological developments – from data to GenAI – are advancing at a rapid pace. This requires clear choices. I am confident that we will become stronger by sharing our knowledge and experience, and by further enhancing our collaboration across all of our brands. We will be able to help customers faster and more effectively, which will serve to reinforce our brands. There will continue to be space for the features that make each brand unique. Combining our expertise will also help us to work in a more efficient and effective way. During the transformation process, we will maintain a strong focus on servicing our customers and distribution partners. This will facilitate healthy, sustainable growth in a challenging market and will help to keep customer satisfaction high.’

Overlapping functions 
The transformation will lead to a decrease in the number of FTE due to reduced overlap between teams, the pooling of expertise, and the standardisation and automation of work methods and systems. Around 2,300 employees currently work in the business units that are in scope of the transformation. This number is expected to decline by around 15%, or approximately 350 FTE. Lidwien Suur: ‘We will make every effort to effectively support those employees whose work is affected by the change programme, and provide them with guidance in seeking other work where necessary.’ In total, Achmea employs more than 14,000 FTE in the Netherlands. 

The goal is to put the new organisational structure into effect in the first quarter of 2027. The transformation plan is subject to the advice to the Central Works Council and will be further developed over the coming months.

]]> Thu, 07 May 2026 11:30:00 +0200 https://content.presspage.com/uploads/1060/7c205835-cbbb-40a1-9042-faecc9f401ce/500_vlaggenmerkenachmea.jpg?10000 https://content.presspage.com/uploads/1060/7c205835-cbbb-40a1-9042-faecc9f401ce/vlaggenmerkenachmea.jpg?10000 Achmea hosts Investor Update on Next Level strategy for 2030 https://news.achmea.nl/achmea-hosts-investor-update-on-next-level-strategy-for-2030/ https://news.achmea.nl/achmea-hosts-investor-update-on-next-level-strategy-for-2030/741869Achmea is hosting an online event for analysts and investors today on its Next Level strategy for 2026–2030. Over the course of five presentations, CEO Bianca Tetteroo, Vice-Chairman and CFO Michel Lamie, Executive Board member Lidwien Suur, and division chairs Karin Bos (Non-life) and Arthur van der Wal (Pension & Life) will set out the strategic choices and financial targets towards 2030. Their commentary will provide a more detailed look at the strategic direction and financial ambitions presented at the end of last year.

Bianca Tetteroo: “Achmea is strongly positioned. We have successfully completed our 2021–2025 strategic period, laying a solid foundation for the years ahead. Premium volume increased to € 27.5 billion, with growth across all segments. With Achmea Next Level, we are building on the successful course we have been pursuing, focusing on further growth and sustainable value creation for all our stakeholders. This aligns with our cooperative identity. We are making four key strategic choices, responding to a rapidly changing environment. At the same time, we continue to innovate and invest in solutions that support our customers. I look forward to turning this growth strategy into tangible impact and results, together with our customers, colleagues and partners.” 

Four defining strategic choices
Our Next Level strategy is anchored by four strategic choices that will shape Achmea's future profile and positioning:

  • Data-driven and personalised distribution, elevating the customer experience to an even higher level.
  • Rollout of a company-wide AI programme to further strengthen our digital leadership and position AI as a catalyst for transformation and growth.
  • Continued international expansion with a focus on direct digital P&C insurance, while reinforcing our leading positions in the Dutch home market.
  • Enhancing and strengthening the position of Pension & Life through the execution of our strategic partnership with Sixth Street.


Targets for 2030
By 2030, Achmea aims to further increase its operational result by investing in growth, innovation, digitalisation and efficiency. We have defined the following clear objectives:

  • An operational result of € 1 billion and an OFCG of € 750 million by 2030 (both targets include Sixth Street's minority stake in Achmea Pension & Life).
  • We maintain a robust capital position and our strong ratings.
  • Towards 2030, we aim to grow Achmea Investment Management’s assets under management in impact investments (for own book and customers) to € 20 billion.
  • We remain committed to our previously communicated carbon reduction goals: net zero in our own operations by 2030; net zero for our investment portfolio (equities and corporate bonds) by 2040; and net zero for the remainder of our investment portfolios and our insurance portfolio no later than 2050.


Live broadcast: event and slides
The event starts this afternoon at 13:00 CEST and can be attended live via Investor update 2026 / Achmea. The slides supporting the presentations are also available there. 
 

]]> Tue, 14 Apr 2026 07:32:50 +0200 https://content.presspage.com/uploads/1060/90430701-ab0b-41e0-a18f-f8c9412a07f8/500_investorupdate.png?35392 https://content.presspage.com/uploads/1060/90430701-ab0b-41e0-a18f-f8c9412a07f8/investorupdate.png?35392