The Annual General Meeting of Shareholders, held on 30 March 2017, adopted the financial statements and granted discharge to the Executive Board and Supervisory Board. The AGM also resolved to pay out a dividend on the preference shares of 5.5% of the paid-in amount of these shares.

Annual reporting is an important opportunity for Achmea to reinforce the strong ties with its stakeholders. Stakeholders include our customers, our employees, business and other partners and capital providers. In our annual report we provide a complete overview of our organisation, showing the connections between our strategy, our governance and the social and economic context in which we operate.

The report is structured according to the six dimensions of our strategy map. It thus provides an insight into how our company performs from six different perspectives: as regards our customers, our staff, our business and other partners and society at large and from the perspective of our processes and financial performance. The report is in accordance with the IIRC framework and the core option of GRI G4 of the Global Reporting Initiative (GRI).

Further details regarding Achmea's strategy will be disclosed along with other information at the Capital Markets Day on 1 June 2017.

The Annual General Meeting of Shareholders, held on 20 April 2016, adopted the financial statements and granted discharge to the Executive Board and Supervisory Board. The AGM also resolved to declare a dividend on the ordinary shares totalling €146.7 million, equivalent to 45% of the net profit attributable to shareholders, and to pay a dividend on the preference shares of 5.5% of the paid-in amount of these shares.

Annual reporting is an important opportunity for Achmea to reinforce the strong ties with its stakeholders. Stakeholders include our customers, our employees, business and other partners and shareholders. In our annual report we provide a complete overview of our organisation, showing the connections between our strategy, our governance and the social and economic context in which we operate.

Social trends and the dialogue with our stakeholders form the basis for the main topics of Achmea's reporting. In partnership with our internal and external stakeholders in 2015 we have highlighted those themes which they find particularly relevant for Achmea. New developments relating to care and to the work-life balance demand new solutions if we are to continue helping our customers and strengthening society. Our stakeholders see it as a duty of ours to make a contribution to a healthier, safer and more future-proof society.

The report is structured according to the six dimensions of our strategy map. It thus provides an insight into how our company performs from six different perspectives: as regards our customers, our staff, our business and other partners and society at large and from the perspective of our processes and financial performance. The report is in accordance with the IIRC framework and the core option of GRI G4 of the Global Reporting Initiative (GRI).

Further details regarding Achmea's strategy will be disclosed along with other information at the Capital Markets Day on 26 May 2016.

Achmea’s annual report is an important way of strengthening ties with our stakeholders: our customers, employees, (business) partners and shareholders. The aim of our annual report is to provide a comprehensive overview of our organization, demonstrating the links between our strategy, governance and the social and economic context in which we operate.

The report is organized along the six dimensions of our strategy map. In this way, the report provides insights in how our business is performing from a customer, societal, employee, (business) partner, process and financial perspective.

Click here for the annual report.

Regardless of whether the crash was caused by terrorism and/or war Achmea has decided that clients with a travel insurance of Interpolis, Centraal Beheer Achmea, FBTO, Avéro Achmea, InShared or Zilveren Kruis Achmea can count on coverage for repatriation of the victims; for travel to the disaster area in the Ukraine and the (early) return to the Netherlands of clients whose family was aboard the MH17.

Achmea’s life insurers (Interpolis, Centraal Beheer, FBTO, Avéro Achmea) have also decided to pay the insured sums of clients with a life insurance, regardless of whether the plane crash was caused by terrorism and/or war.

Clients with a personal accident insurance including coverage for death from Centraal Beheer Achmea, Interpolis, Achmea Avéro or FBTO can also count on payment of the insured sums.

Emergency center Eurocross Assistance, part of Achmea, is involved in this calamity on behalf of all Dutch emergency centers.

Achmea has owned and operated a chain of fitness centres in the Netherlands since 2000. However, the Dutch fitness market has radically changed in recent years: the market is saturated and has been facing strong price competition due to the emergence of budget chains. In addition, as part of a growing trend, many Dutch people aspire to improve their health in a variety of ways besides working out in a gym. Coupled with the limited number of locations (achieving national coverage with its own chain of fitness centres has proved to be impossible) and continued financial losses, this prompted Zilveren Kruis Achmea to reconsider its strategy of owning and operating its own fitness centres.

New health policy
In launching its new health policy, Zilveren Kruis Achmea is catering to customers who are committed to improving their vitality in any which way through a wide spectrum of lifestyle modifiers, including nutrition, sports, exercise, relaxation, weight loss and lifestyle, both indoors and outdoors. The company has made quality, accessibility and affordability key elements of the new policy and has already conducted initial negotiations with various partners, suppliers and customers. Feedback from these stakeholders on the company’s new strategy has been positive across the board.

Sale
The organisational change will see the sale of the Achmea Health Centers by shareholder Achmea, with a total of 19 locations set to be sold to Fitland. The parties signed a letter of intent to confirm the transaction today. Following the sale, which marks the natural next step in the partnership Achmea Health Centers and Fitland entered into last year, Fitland will become the largest high-end fitness chain in the Netherlands. The Fitland Group will be adopting Zilveren Kruis Achmea’s new strategy following completion of the sale. No jobs will be affected at any of the Health Centers concerned, while gym patrons will be able to continue using the facilities as before.

Closure
The head office and twelve health centres which have operated at a loss for many years will be closed following the sale, as keeping them in operation was no longer viable. A total of 126 full-time positions will be eliminated as a result, which will affect roughly 450 employees, the majority of whom work on a part-time basis. Gym patrons will be offered an alternative solution in the vicinity of their former gym.

Both the proposed sale and the closure of the facilities are subject to the recommendation of the Representative Advisory Board.